Returns & Exchanges
At Chalet Home + Garden, we want you to love every piece you select for your space. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a return authorization.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing